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Terms of Service

Effective 27 September 2026 · Last updated 27 September 2026

These Terms of Service (the "Terms") are a binding agreement between you and Kim Appeltans, an individual based in Massachusetts, United States, who operates Nura ("Nura", "we", "us" or "our"). They govern your access to and use of the Nura app for iPhone, the Nura web app at app.risewithnura.com, the website at risewithnura.com, and any related features and services (together, the "Service").

By creating an account or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old to use the Service. If you are under the age of legal majority where you live, you may use the Service only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf. You may not use the Service if you are barred from doing so under applicable law.

2. Your account

You need an account to use the Service. You may create one with an email address and password, with Sign in with Google, or with Sign in with Apple on iPhone. You agree to:

  • provide accurate information and an email address you can access, so we can verify your account and help you recover it;
  • keep your sign in credentials confidential and not share your account with anyone else;
  • maintain only one account per person, unless we agree otherwise; and
  • notify us promptly at kimappel@me.com if you suspect unauthorized access to your account.

You are responsible for all activity that occurs under your account, except to the extent caused by our breach of these Terms.

3. The Service

Nura is a personal planning tool that helps you capture tasks, plan your day and focus on one thing at a time. Some parts of the Service run entirely on your device, and some sync to your account so they are available on your other devices, as described in our Privacy Policy.

The Service is in active development. We may add, change, suspend or remove features at any time, including features that are labeled as early access or experimental. Where a change materially reduces the Service you use, we will try to give you reasonable advance notice. We do not guarantee that the Service will be available at all times or in all locations.

The Service is not a backup service. You are responsible for keeping your own copies of any content you cannot afford to lose. You can export your activity history from Settings, under Your data.

4. Fees

The Service is currently provided free of charge. If we introduce paid features or subscriptions in the future, we will tell you the price and the applicable terms before you are charged, and you will not be charged unless you choose to purchase. Purchases made through the Apple App Store will be processed by Apple and subject to Apple's terms, including its refund policies.

5. Your content

5.1 Ownership

You retain all rights in the tasks, habits, projects, notes and other content you create in or submit to the Service ("Your Content"). We do not claim ownership of Your Content.

5.2 License to us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit and display Your Content solely as necessary to provide, secure and maintain the Service for you, including syncing it to your devices and, if you have turned on AI features, sending the portions described in our Privacy Policy to our AI provider to generate responses for you. This license ends when Your Content is deleted from our systems, except for residual copies in backups that are overwritten in the ordinary course.

We do not use Your Content to train AI models, and we do not sell it or use it for advertising.

5.3 Your responsibility

You are responsible for Your Content and represent that you have all rights necessary to submit it and to grant the license above. Do not submit content that infringes the rights of others or that you are not permitted to share, including personal information about other people beyond what is reasonable for planning your own tasks.

6. AI features

Some features of the Service use AI models provided by Anthropic, PBC ("AI Features"). AI Features are optional and are off until you turn them on. You can turn them off at any time in Settings, under Language and voice, AI help. Our Privacy Policy describes exactly what each AI Feature sends.

Output from AI Features, such as suggestions, project plans, estimates and replies from Nu or Ra ("Output"), is generated automatically. By its nature, Output may be inaccurate, incomplete, inappropriate for your circumstances, or similar to output generated for others. You acknowledge that:

  • Output is a suggestion, not an instruction. Nothing is added to your plan until you accept it, and you may edit or delete any Output;
  • you are responsible for evaluating Output and for any decisions you make based on it;
  • Output does not reflect the views of Nura or of Anthropic; and
  • you must not rely on Output as a sole source of truth or as professional advice.

As between you and us, and to the extent permitted by law, you own the Output generated for you. You agree not to use AI Features in a way that violates Anthropic's Usage Policy, or to attempt to extract, reverse engineer or misuse the underlying models or their instructions. We apply daily usage limits to AI Features to keep them fair and sustainable, and we may change those limits at any time.

7. Acceptable use

You agree not to, and not to help anyone else to:

  • use the Service in violation of any applicable law or regulation, or to harm, harass or defraud anyone;
  • access or attempt to access another person's account, or any part of the Service or its underlying systems that you are not authorized to access;
  • probe, scan or test the vulnerability of the Service, or bypass any security, authentication, rate limit or usage limit, except as part of responsible disclosure to us;
  • interfere with or disrupt the Service, including by overloading it, sending automated requests at a volume beyond ordinary personal use, or introducing malware;
  • copy, modify, decompile or reverse engineer the Service, except to the extent the law expressly permits despite this restriction;
  • resell, sublicense or commercially exploit the Service, or use it to build a competing product; or
  • use the Service to store or process content that is unlawful, or that you do not have the right to use.

If you discover a security vulnerability, please report it to kimappel@me.com and give us a reasonable opportunity to fix it before disclosing it publicly. We will not pursue action against good faith research that follows this approach and does not access other people's data.

8. Health, safety and emergencies

Nura is designed to help you plan and complete tasks. It is not a medical device and does not provide medical, mental health, legal, financial or other professional advice. Anything Nura says about how you seem, how you work or what might help you is general and supportive in nature, and is not a diagnosis or treatment. Always seek the advice of a qualified professional with any questions about your health or wellbeing.

Do not use Nura in an emergency. If you are in danger or in crisis, contact your local emergency number immediately. In the United States, you can call or text 988 to reach the 988 Suicide and Crisis Lifeline.

9. Our intellectual property

The Service, including its software, design, text, graphics, the Nura name and logo, and the Nu and Ra characters, is owned by us or our licensors and is protected by copyright, trademark and other laws. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal, non-commercial use. All rights not expressly granted to you are reserved.

You may not use our names, logos or characters without our prior written permission.

10. Feedback

If you send us ideas, suggestions or other feedback about the Service, you agree that we may use it without restriction or compensation to you. We are not obliged to use any feedback.

11. Third-party services

The Service relies on or links to services provided by third parties, such as Apple, Google, Supabase, Netlify and Anthropic. Your use of third-party services, such as signing in with Apple or Google, is subject to those providers' terms and privacy policies. We are not responsible for third-party services, and their availability may affect the availability of the Service.

12. Additional terms for the iPhone app

If you download the Nura app from the Apple App Store, the following also applies:

  • These Terms are between you and us only, and not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.
  • Your license to use the app is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
  • Apple has no obligation to provide any maintenance or support services for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid for the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
  • We, not Apple, are responsible for addressing any claims by you or any third party relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer protection, privacy or similar legislation.
  • If a third party claims that the app or your use of it infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement and discharge of that claim.
  • You represent that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

13. Suspension and termination

You may stop using the Service at any time. You can delete your account in the app by opening Profile and choosing Delete account, which permanently deletes your account and synced data as described in our Privacy Policy.

We may suspend or terminate your access to the Service if you materially or repeatedly breach these Terms, if we are required to do so by law, or if your use poses a security or legal risk to the Service or others. Where reasonable, we will notify you in advance, explain the reason, and give you an opportunity to export your data. We may also discontinue the Service entirely; if we do, we will give you at least 30 days' notice where practicable so you can export your data.

Sections 5.3, 6 (as to your responsibility for decisions based on Output), 9, 10 and 14 through 20 survive termination.

14. Disclaimers

To the maximum extent permitted by law, the Service and all Output are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and quiet enjoyment. We do not warrant that the Service will be uninterrupted, secure or error free, that data will not be lost, or that Output will be accurate, complete or useful.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, profits, revenue, goodwill or opportunity, or for missed deadlines or appointments, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) fifty US dollars (US$50).

These limitations apply to any theory of liability, whether in contract, tort (including negligence), strict liability or otherwise. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

16. Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless from any third-party claims, losses and reasonable costs (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service. This section does not apply to consumers in jurisdictions where such indemnities are not permitted.

17. Disputes and governing law

Informal resolution. Most concerns can be resolved quickly. Before bringing a formal claim, you agree to contact us at kimappel@me.com with a description of the issue and the relief you seek, and to give us 30 days to try to resolve it. We will do the same before bringing a claim against you.

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Commonwealth of Massachusetts and applicable US federal law, without regard to conflict of laws principles.

Venue. Subject to Section 18, any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Massachusetts, and you and we consent to the personal jurisdiction of those courts. Either party may instead bring an individual claim in a small claims court of competent jurisdiction.

18. Consumers outside the United States

If you are a consumer living in the European Union, the European Economic Area, the United Kingdom, Switzerland or another country whose laws give you mandatory consumer protections, nothing in these Terms affects those protections. You may bring proceedings in the courts of the country where you live, and the mandatory consumer laws of that country apply in addition to the law chosen in Section 17. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr; we are not obliged to take part in alternative dispute resolution, but we will consider it in good faith.

19. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service or to the law. When we do, we will revise the "Last updated" date above. If a change is material, we will notify you in the app or by email at least 30 days before it takes effect, unless the change is required sooner by law or to address a security risk. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Service and may delete your account.

20. General

  • Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service and supersede any prior agreements on that subject.
  • Severability. If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign or transfer these Terms without our consent. We may assign them in connection with a merger, acquisition, reorganization or sale of assets, or by operation of law, provided the assignee agrees to be bound by them.
  • Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, such as outages of third-party infrastructure, natural disasters, war, labor disputes or government action.
  • Export controls. You agree to comply with all applicable export control and sanctions laws in your use of the Service.
  • Notices. We may give you notices in the app or at the email address associated with your account. You may give us notice at kimappel@me.com.
  • No third-party beneficiaries. Except as stated in Section 12, these Terms do not create any third-party beneficiary rights.
  • Language and headings. These Terms are written in English, which controls in case of any conflict with a translation. Headings are for convenience only.

21. Contact us

If you have questions about these Terms, contact:

Kim Appeltans (Nura)
Massachusetts, United States
kimappel@me.com

For help with the app, see Support.